Question 1

How do I become a client?

Accepted Answer

The process is started by booking an initial Meet & Greet at your home via our New Client Page. https://www.luckymuttllc.com/newclient We will set up a 30–45 minute meeting with you. During this meeting we will meet you and your beloved pet(s), assess any needs, or requests you may have and answer questions about our service. This initial meeting allows us to get comfortable with your pet(s) and them comfortable with us.

Question 2

What are your office hours and physical location?

Accepted Answer

We take phone calls 830 a.m. - 6:30 p.m. everyday. We do not have a physical client facing location. We solely operate in a mobile environment in the field. All the Meet & Greets are performed at the client’s home.

Question 3

Where do you walk my dog(s)?

Accepted Answer

We happily walk each client’s dog(s) in the comfort and safety of their own neighborhood.

Question 4

Do you offer referral rewards?

Accepted Answer

Yes, we do! Each time you refer us to a new client, who signs up for regular service, you will be rewarded with a free walk.

Question 5

Do you provide updates while I’m away from my pet(s)?

Accepted Answer

Yes, we can send a daily photo via email or text once per 24 hours and will also send communication to you after our visit has been completed.

Question 6

Do you visit at the exact time we request?

Accepted Answer

We ask our clients to choose a two-hour arrival timeframe during which your dog walker will come each day rather than coming at a set time. Of course, if there is an unforeseen circumstance, we will contact you.

Question 7

Do you clean up after our pet(s).

Accepted Answer

Yes, we will clean up after your pet(s) while we are out walking or while they relieve themselves in your yard during the visit. We will dispose of any pet waste in a location you indicate to us. We are happy to clean up any accidents we find inside your home and will do our best. We ask that you provide appropriate cleaning products and paper towels left by you.

Question 8

What is your cancelation policy?

Accepted Answer

A client has 24 hours to cancel for regular dog walking, for “as needed” dog walking and for pet chauffeuring services (email or text). If the client cancels more than 24 hours before notice from the earlier part of their arrival timeframe, we will be happy to credit the walk(s). Any walk(s) cancelled with less than 24 hours’ notice (via email or text) will not be refunded. Cancellations for Mondays will need to be received before close of business on Friday at 6:30 p.m.

Question 9

What do you do during inclement weather?

Accepted Answer

Your pet’s safety is our top priority. During extreme weather conditions we will modify the time spent outdoors with indoor playtime for the remainder of the visit.

Question 10

How will you have access into my home?

Accepted Answer

We strongly encourage all our clients to keep a lockbox or hide -a-key somewhere on their property with a key secured inside of it. Another option is by using a garage door, garage keypad or other codes to other door locks. If one of these options are used, there must be a backup plan to get into the home if the keypad batteries die or aren’t working. Home alarm companies should be notified that you hired Lucky Mutt. If you are uncomfortable with providing us with the code to activate/deactivate the alarm, please set up a temporary code and password for our service. If you live in a gated community, you must provide a gate card or access code. We only accept keys for those clients living in an apartment.

Question 11

What is included in your dog walk?

Accepted Answer

Our dog walking is just that, a dog walk with a leash. We enjoy our time walking with your dog watching them get physical exercise, mental stimulation, and plenty of sniffs along the way.

Are you bonded and insured? Yes, we are both and a proud member of the National Association of Professional Pet Sitters.

FAQ

Frequently asked questions